B2B Support NMC Engineer

Job Description

Member of a team of shift workers staffing the optical network monitoring centre, responsible for monitoring transmission systems and for carrying out proactive routines, maintenance tasks.


Duties and Responsibilities:

    • Act as a member of the B2B NMC shift team within the NMC Control Room. 
    • Perform troubleshooting on the network to identify the cause of the incident or problem.
    • Follow the incident on trouble ticketing system.
    • Help on troubleshooting the cause of the problem with other Engineering Departments.
    • Report problems, SLA, KPIs to other Departments.
    • Escalate the problems to specific technical department.
    • Perform 1st level restoration of the service.
    • Use the various management tools to monitor the Transmission systems managed from the NMC, in order to detect failures and alarms.
    • Use the diagnostic and test facilities of the various management tools to localize the cause of the failure or alarm.
    • Collaborate with Field Support staff, customers and in order to ensure that service is restored efficiently in line with Service Level Agreements, following a network failure or alarm.
    • Perform proactive routines and maintenance tasks on the platforms and systems, as laid down in NMC Procedures and Practices, or as directed by NMC management from time to time.
  • Ensure all fault information, and any corrective actions taken, are recorded in the Remedy Trouble Ticketing system.
  • Participate on different trainings made by the departments.
  • Follow the procedures prepare by the department. 


  • Support and field survey for service testing and implementation of the internal network
  • Collaborate with NMC staff in order to ensure that service is restored efficiently in line with Service Level Agreements, following a network failure or alarm.


Bachelor or Master degree in Engineering or Computer Science


Work Experience: 

  • Formal training in telecommunications, or related subject, or relevant on the job   experience, gained as an assistant technician within the NMC.
  • A minimum of two year’s operational experience in a Network Management Center environment.
  • Good technical training or on-the-job experience of switch, transmission or data networks.


Personal skills:

– Good interpersonal, organizational skills
– Analytical skills
– Work as part of a team
– PC skills

– Driving License 



– Knowledge of Network topology
– Sound knowledge of transmission principles
– Understanding of customer base & Service Level Agreements
– Knowledge of the NMC Fault processes and procedures
– Sound knowledge of the Remedy application


Note: Besides everyday work specified in this JD, employee has to realize extra work (For special occasions) given by his supervisor within the departmental profile.