Customer Care Operator
The Customer Care Representative will drive service excellence by personally responding to customer’s needs and by continuously looking for opportunities to improve our service and support for our customers. This person will work closely with the sales team, and local technical personnel to ensure we are meeting the needs of our customers.
Duties and responsibilities:
1.Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
2.Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking.
3. Provide quality service and support in a variety of areas including, but not limited to: equipment, coverage and system troubleshooting.
4.Maintain a balance between company policy and customer benefit in decision making.
5.Assist and order fulfillment, sales event preparation and other duties as assigned.
6.Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experience.
7.Responsible for compiling and generating reports as they relate to customer churn and inventory control.
Educational Background: University degree
·1+ years of experience in help desk or call center
Skills and Ability
·PC and IP troubleshooting experience a plus.
·Demonstrated passion for excellence with respect to treating and caring for customers.
·Strong decision making and analytical abilities.
·Ability to troubleshoot customer issues both face to face and over the phone.
·Strong detail orientation and communication/listening skills.
·Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.
·Highly developed sense of integrity and commitment to customer satisfaction.
The interested candidates should submit the resume at firstname.lastname@example.org until 15 March 2020.