JD- Network Security & Audit Engineer
- Control/notification for all customers (ISP, prepaid, postpaid) who receive or use capacity more than the contract or vice versa, via Radius CRM,Switches,Routers, GPON OLT,etc (Daily, weekly, monthly checks, report compilation).
- Checking client in CRM for any missing documentation, where is connected, capacity, contract ,address and the end device (report compilation).
- Notification/Correction/Update of information in Network and Services platforms if needed (CRM, NMS, Radius, DHCP/DOCSIS, Inventory DB).
- Identify active/configured services/lines in the network – Verify/check the physical inventory with the configured services in the network (services provisioning platforms – CRM, NMS, RADIUS, etc).
- Evaluate Status of labeling of ports and cabling in PoP-s equipment (Card, Port), Cabinets, etc.
- Making POP-s Inventory.
- Identification of the connected customer line/equipment (Follow the physical link from the cabin/distribution frame/box to the customer premise when needed).
- Participation in network audit ,civil works, projects, etc(map reading, report compilation).
- Control/Check (financial) contracts of subcontractors if there is any problem.
- Customer cases control (monthly CASE) how the client issue was resolved, time, how many of the cases are resolved, etc, by First, Second, or Third level Support (report compilation).
- Email and follow-up until the final solution of all physical networks problems (fiber cut, cabinets problems, pop problems, etc) problems (problems identified by network supervisor). Prepare daily reports if necessary.
- Prepare the necessary documentation for customer cooperation contracts (clering clients) and update/maintain them in CRM and Access Building DB. ( if the access building specialist is absent).
- Performing the work of any other team member if any team member is absent (according to the requirements of the director of the audit department).
- Provide support and training daily every team member as needed.
- Other tasks: Checking GPS, DVR, over time ,etc(according to the requirements of the director of the audit department).
Note: Beside the duties above the Audit Engineer pursuit any new tasks set by the company according to the company needs.
