Telesales Operator

Job Description

The telesales representative’s responsibilities include contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions.
A successful telesales representative has excellent communication skills as well as sales ability. You should be meticulous in keeping records, and able to handle all aspects of making a sale.

Duties  

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers’ needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers’ questions on the products.

Skills

• Excellent communication skills.
• Creative thinking skills.
• The patience and ability to engage customers in conversation.
• Good sales ability.
• Working knowledge of relevant computer software.
• Excellent interpersonal and problem solving skills.
• The ability to handle rejection and stress in soliciting customers.

Education and Experience

• Bachelor’s Degree in Marketing, Business related field or computer science
• Advantage if the candidate has experience in product or telecommunication industry.